MINIKIN BAKE BOX – TERMS & CONDITIONS
By placing an order with Minikin Bake Box, you agree to the following terms.
1. Booking & Confirmation
• All orders must be confirmed in writing.
• A booking is only secured once payment (deposit or full amount) has been received.
• Minikin Bake Box reserves the right to decline any order where necessary.
2. Payment
• For orders over £50, a 50% non-refundable deposit is required to secure your date.
• Online/Buy It Now orders are paid in full at checkout.
• The 50% deposit policy is for custom orders over £50.
• Online orders require a minimum of 24 hours’ notice and collections are Thursday to Saturday only, subject to availability.
• The remaining balance must be paid no later than 5 days before collection or delivery.
• For orders £50 and under, full payment is required at the time of booking.
• Orders will not be prepared or released without full payment.
• If final details or payment are not received by the agreed deadline, the order may be cancelled.
• Failure to pay the outstanding balance by the due date may result in cancellation without refund of the deposit.
3. Cancellations
• Deposits are non-refundable.
• Cancellations made within 7 days of collection are non-refundable in full.
• Cancellations made more than 7 days before collection may be considered for a partial refund at the discretion of Minikin Bake Box.
• If Minikin Bake Box is unable to fulfil an order due to unforeseen circumstances, liability is limited to a full refund of monies paid.
4. Design & Creative Work
• All cakes and baked goods are handmade and finished individually. Minor variations may occur.
• Inspiration images are used as a guide only; exact replicas cannot be guaranteed.
• Final design details must be agreed before the balance due date. Significant changes may not be possible within 7 days of collection.
5. Collection & Care
• Orders must be collected at the agreed date and time.
• If collection is significantly delayed without prior notice, Minikin Bake Box cannot guarantee the condition of the order.
• Once an order has left the premises, responsibility transfers to the customer. Minikin Bake Box cannot be held liable for damage caused during transport or improper storage.
• Cakes should be transported on a flat surface and stored in a cool environment away from direct sunlight.
6. Allergens
• All products are made in a kitchen that handles common allergens including gluten, dairy, eggs and nuts.
• While care is taken, an allergen-free environment cannot be guaranteed.
• Any dietary requirements or allergies must be declared at the time of booking.
• Allergen information is available upon request.
• All products are made in a kitchen that handles allergens including gluten, milk, eggs, soya and nuts. Minikin Bake Box does not cater for specific allergies or offer allergen-free products. Due to the risk of cross-contamination, we cannot guarantee that any product is free from a particular allergen. Allergen information is available upon request.
7. Storage & Shelf Life
• Buttercream cakes are best enjoyed within 3 days of collection.
• Products should be kept in a cool room and out of direct sunlight.
8. Concerns
• Any concerns must be raised within 24 hours of collection.
• The product must be returned for assessment where applicable.
• Refunds will not be issued for products that have been fully consumed.
9. Photography
• Minikin Bake Box reserves the right to photograph completed orders for marketing and social media purposes unless requested otherwise in writing.
• Minikin Bake Box is registered with the local authority and holds a 5-star Food Hygiene Rating.
